Once you’re registered as a Pond5 artist, there are three ways of uploading your content to Pond5. You can use the on-site uploader for small regular uploads; the FTP uploader for bigger batches; or you can send us your hard drive (for bulk uploads only) and we’ll do the legwork for you. Here’s how each process works.
1. Using the On-Site Uploader
Log in to your account and go to your UPLOADS page. To begin uploading your media, simply click “UPLOAD NEW FILE.”
Click “CHOOSE FILES” and select your files to upload, or drag and drop them into the space labeled “Drag and drop files here.” Your upload will start automatically and you will be alerted once it’s complete.
2. Using the FTP Uploader
To upload files via FTP, you need to first set a password for the FTP uploader. The password needs to be at least eight characters long and different than the one you use to log in to Pond5. (You can reset it anytime from your FTP settings or the “Upload New File” pop-up.)
To navigate to your FTP Settings:
In your Dashboard, click on “ACCOUNT,” then “FTP.” You can see your FTP username and choose your password here.
Make sure you have a suitable FTP client installed on your computer. If you do not have one, we suggest a file-management tool comparable to FileZilla.
Open your FTP client and enter the following information:
Username: (your username)
Password: (the FTP password you set)
Port: (leave blank)
Connect to the server. When you see the message: “Status: Directory listing successful,” you will know you have signed on successfully.
You can now start uploading by dragging items from your desktop to the remote site window.
Model/property releases should be put in the “Release” folder.
3. After Upload Is Completed
After upload is completed through either of these methods, your files go through our pre-processing system, where they’re scrubbed for metadata and low-resolution preview files are created. It may take several hours for your files to appear on your Uploads page; larger uploads take up to 48 hours to appear.
If files are rejected by our pre-processing system, they will display as “Unprocessed” at the top of your Uploads page, with a message for the reason.
Files that are accepted by our system will first appear in your Uploads page in a “Processing” status. Once the status displays “Needs Edits,” your uploads are ready for editing, meaning you can start tagging.
4. Troubleshooting Uploading Problems
If you’re having uploading issues, try these solutions:
- Wait 24 hours. Depending on the amount of uploads we’re receiving, it can sometimes take hours for files to process. Please give your files at least 24 hours to appear in your Uploads page.
- Check your internet connection. Slow or unreliable internet connections can cause problems when trying to upload. Confirm that you have a strong and secure connection before uploading your files.
- Try using another browser. Certain browsers tend to work better depending on your machine. We recommend Google Chrome, Mozilla Firefox, or Safari.
- Try uploading to a different server. Sometimes our FTP servers can get jammed or stalled due to high traffic and require a reboot. We have alternate servers you can try, such as ftp2.pond5.com or ftp3.pond5.com.
- Check your Uploads page for files that have been rejected. If files are rejected by our pre-processing system, they will show up as “Unprocessed” above any media files that have been accepted by our system.
5. Sending Your Media on a Hard Drive
If you have a large collection of media, you can mail us your hard drive by following these steps.
1. Prepare your media according to our submission guidelines.
- Your name, Pond5 username, return address, and email should be clearly indicated on the hard drive itself, not just on the packaging.
- Add all media into one folder without subfolders.
- Add all releases into another folder without subfolders
- Add a CSV metadata file (optional)
2. Prepare your hard drive:
3. Fill out and submit our Media Submissions Form.
4. Mail your hard drive to:
Atlantic Metro for Pond5
85 10th Ave, 7th Fl
New York, NY 10011
Usually, your media will be placed on the server within 1-2 weeks of reaching us, though it can sometimes be longer depending on our volume of submissions.
We will contact you by email when your media is uploaded. You will then need to edit it, add keywords, prices, and descriptions (if not included in a CSV file) and submit it to a curator for review before it will be made available on our marketplace.
We return hard drives once they are completely processed. Please ensure that a correct return address is clearly marked on your drive.
For more information on anything mentioned in this post, visit our Help Center or contact Customer Support at firstname.lastname@example.org.